BPMScrum: uma metodologia ágil para mapeamento de processos organizacionais

Abstract

The need for decentralization and the absence of an overview of business processes leads to communication and efficiency problems performing these processes. Many organizations have adhered to business process management aims to improve efficiency. Process mapping is the first step to deploying process-based organization management since it describes and publishes the processes. Defining a methodology able to map processes delivering value in an agile way is a challenge faced by many organizations. In this context, this work proposes a methodology for mapping business processes called BPMScrum. A case study was applied at the Federal University of Sergipe using the proposed methodology to map 144 business processes. To assess the acceptance of the BPMScrum methodology, we surveyed 9 participants who had their business processes mapped. The results showed a degree of satisfaction always above 70% in all stages of the proposed methodology,