Secretariado e gestão de conflitos : um estudo bibliográfico do período de 2015 a 2020

Abstract

This research sought to present published works, between the years 2015 and 2020, referring to the theme of conflict management, especially those that focus on secretariat and conflict management. In view of the previous study on conflict management, the following questions of the research problem were raised: Between the years 2015 and 2020 how has the theme of conflict management been approached from published works in electronic medium? How many works on secretariat and conflict management have been published in the main secretarial scientific journals? The general objective of this work is to present the theme of conflict management, from the selected works and how they can be managed to achieve goals in the corporate environment. Furthermore, the specific objectives are: to discuss the concept, typology and conflict management, emphasizing the corporate environment and the role of the secretarial professional; present the research that addresses the theme of conflict management published on Google academic and describe the results from the binomial “secretariat and conflict management” found in the 3 main scientific journals of secretariat in Brazil. The methodology addressed is bibliographic and quantitative, under qualitative analysis, starting from a previous investigation that included a selection of research on conflict management on Google academic and, at a later time, using the “secretariat and conflict management” approach, seeking the results in the 3 main scientific journals of secretariat, namely: Gesec and Expectativa and Academic Scientific Journal. The results demonstrate how the theme of conflict management is comprehensive and has been encompassing various areas of knowledge. In relation to the secretariat, research has shown the relevance of the performance of these professionals as comanagers of conflicts in the corporate environment.