Desafios no trabalho das secretárias clínicas que atuam na UTI/covid-19 : o caso de um hospital particular de Aracaju-SE

Abstract

The central objective of this research was to analyze the perception of clinical secretary professionals regarding the changes in their work routine caused by the Covid-19 pandemic. To this end, a case study was carried out in a private hospital, with the clinical secretaries of the covid ICUs, from this organization. The Clinical Secretary Professional can work in different areas of a hospital, as they have the necessary skills for their work. Regardless of your position in the organization's hierarchy, your role will be that of assistant and consultant. As for the methodology, it is a descriptive research, qualitative in nature through collections of information relevant to its development. Data collection was carried out through interviews and semi-structured questionnaires with professionals working at the institution under study. During the study, a relationship was noted between clinical secretariat professionals and executive secretariat professionals, their coincidences and divergences. The results obtained indicate that the pandemic changed the work routine, daily life and personal/social relationships of the interviewees. It was found that it is possible for executive secretarial professionals to work in this organization, as they perform management and/or advisory functions as they have the skills and competencies to carry out tasks specific to the profession, thus being able to act not only successfully, but also guarantee more efficiency in management. of the hospital organization to act as a facilitator of the work of the other professionals involved in the processes.