Fatores dificultadores e facilitadores para o desenvolvimento de um laboratório de inovação no Tribunal de Justiça do Estado de Sergipe

Abstract

The Judiciary was given the responsibility for guaranteeing individual, collective and social rights, resolving conflicts between citizens, entities and the State. Given this scenario, the need to adopt innovative instruments and practices is noticeable, such as innovation laboratories that aim to enable creative and transformative solutions. In this sense, the National Council of Justice (CNJ) published resolution no. 395 that establishes the Innovation Management Policy in the Judiciary, considering, within its rules, the improvement of activities with innovation, modernizing work processes and promoting innovative culture. Therefore, the general objective of this research was to identify factors that hinder and facilitate the development of an innovation laboratory at the Court of Justice of the State of Sergipe. The application of qualitative research was adopted, with an exploratory and descriptive focus. For this, a case study was used as a methodological approach. Data collection was carried out using a form applied to 11 public servants, including technicians and analysts, from the Court of Justice of the State of Sergipe (TJ/SE). The results of this study demonstrate that civil servants who work in the innovation process face several challenges at work, including: difficulties in identifying existing bottlenecks in jurisdictional processes, dysfunctional aspects of bureaucracy, difficulty in identifying key civil servants and difficulty in prioritize innovation activities to the detriment of management or project activities. On the other hand, the growth of innovation in the public sector associated with the development of the TJ/SE innovation laboratory is made possible by the standards and institutionalization of innovation in the Judiciary, added to actions by the CNJ, providing autonomy to the Judicial Innovation Directorate and facilitating the development of innovative actions and projects, since the creation of the Innovation and Results Acceleration Network Committee, as well as the culture of innovation present at the Court. The analyzes obtained in this study made it possible to identify the hindering and facilitating aspects involved in the process of developing the innovation laboratory according to the vision of public servants who work in this same context, favoring a deeper and more relevant understanding for the academic community and members of the innovative process in the Brazilian Judiciary.