Caracterização da demanda de usuários de uma unidade de pronto atendimento de Aracaju

Abstract

The Emergency Care Service (ECS) is a health facility of intermediate complexity between the Basic Health Unit and the Hospital Network and must provide resolute and qualified care to patients. The study aims to evaluate the morbidity profile and the adequacy of the demand attended at the ECS during the year 2015 in Aracaju. A descriptive, retrospective study was carried out during the period of one year, collected from the ECS’ Attendance Sheets. The variables were: sex, age, date and time of entry, municipality and neighborhood of residence, complaint and reason that led to the ECS, diagnostic hypothesis, using the International Statistical Classification of Diseases and Health Related Problems - CID 10r, risk performed by the physician, type of output and the adequacy of the demand of the medical clinic patients in relation to the Policy of Attention to the Urgencies. The analysis was performed by the Epi- info program. The demand assisted was considered inadequate in 59.2% of the attendances. The highest demand considered adequate corresponded to patients above 70 years (73.3%), and, regarding the schedule, the morning shift, obtained greater adequacy (50,0%). The morbidity profile identified a greater number of infectious diseases. The results of this study were important for the knowledge and internal organization of the health service itself, besides being useful for training, such as continuing education and popular health.