Treinamentos da mão de obra na construção civil quanto à qualidade e à produtividade em canteiros de obra : um estudo de caso

Abstract

The construction’s impact on Brazilian society from the socioeconomic aspect is undeniable. It is one of the industries that employs the most, promoting transformations, development, and income for the region where it is established. However, this market is also very controversial, because despite having its beginnings with civilization itself and having great importance, the quality and the productivity of its services performed by the workforce are still questioned. The main objective of this study was to investigate the influence of operational training of services on improving the quality and productivity of labor in the activities of subfloor, plaster ceiling, and ceramic floor and wall coating performed on construction sites. For this, a multiple case study and a participatory analysis were carried out, composed of research of bibliometric, bibliographic, documentary nature, and data collection in the field, with unstructured interviews and questionnaires to support the research. The objects of study were three works (A, B, and C) of the same construction company located in two municipalities that are part of the Metropolitan Region of Aracaju (Greater Aracaju), in the state of Sergipe. In the end, it was observed that some executive steps are not done with the same frequency in all works and the lack of standards training hinders excellence in the services performed at the company’s construction sites.