A comunicação oficial na gestão pública: o caso da Universidade Federal de Sergipe

Abstract

This descriptive and exploratory research aimed to investigate the communication in a federal institution of education, based on the Manual de Redação da Presidência da República7, by analysing the documents issued for internal and external communication and considering the patterns of the written communication used in the institution day to day intercourse. The purpose of this investigation was to verify whether the employees and managers were aware of the standard model for official written communication. Data and information were collected and reviewed. Thus, this qualitative case study analysed interviews, questionnaires and the documents issued for official communication in this institution, which revealed flaws regarding standardisation, albeit there is a style manual for official communication. Moreover, the analysis revealed that the employees responsible for issuing such documents are not familiar with the standard model for this sort of communication compromising the communication in public organisations as previously mentioned in the Constitutional Amendment 19/98.