ABSEM: aplicativo móvel para controle do absenteísmo em um centro de reabilitação

Abstract

Introduction: Absenteeism is the act of users not showing up for scheduled appointments and procedures. In the Brazilian public health system, the number of people who miss appointments and exams reaches high levels and is seen in all regions of the country, resulting in poor use of resources related to various specialties. Objective: To build a software prototype for mobile devices based on the Design Thinking approach to control absenteeism in a rehabilitation center in the state of Sergipe. Method: This is a descriptive methodological study for the technological production of a mobile web software prototype based on the Design Thinking approach, which is characterized by the production of low-cost material, in a functional and aesthetically appealing way, and has three stages of execution: immersion (preliminary and in-depth), ideation, and prototyping. Result: The application prototype was developed in stage 3, together with the logo and the use case diagram. This creation was based on the functional and non- functional requirements listed in stage 2, built from the findings of stage 1, where we sought to approach the theme and research subjects through an integrative review to identify advances in health technologies that address patient absenteeism in primary and secondary care; in addition to two descriptive articles, to understand the needs of the service and users in the communication process and to investigate, through the application of the Empathy Map, the difficulties presented by this audience. Conclusion: It was possible to build a software prototype for mobile devices based on the Design Thinking approach to control absenteeism in a rehabilitation center, through the needs of the service and users in the communication process, where it was possible to substantiate the prototype requirements and identify the functional requirements necessary for the production of this product. It can be deduced that the developed prototype presents positive and relevant aspects for guaranteeing the therapeutic proposal to the SUS and CER users.