Inteligência Artificial (IA) em bibliotecas universitárias : uma análise a partir da Brapci

Abstract

This paper analyzes innovations in the use of artificial intelligence (AI) in university libraries, focusing on practical applications and the challenges faced by these institutions. The objective of the research is to identify the main applications of AI in university libraries, based on a bibliographic survey in the Information Science Database (Brapci), with a time frame between 2019 and 2024. To this end, specific objectives were defined, such as collecting relevant scientific articles that address the use of AI in university libraries, in addition to describing the main applications of AI identified in the studies, including chatbots, recommendation systems, automatic cataloging, data analysis and virtual service, and comparing the advantages and disadvantages of these applications, considering aspects such as efficiency, costbenefit and impact on library services. The methodology adopted was an exploratory and descriptive bibliographic review, with a qualitative approach and content analysis according to Bardin (2011). The final sample consisted of seven articles, after applying exclusion criteria. The results indicate that AI has been widely used in university libraries, such as USP, UFPR, PUCRS and the Library of the School of Engineering of Ilha Solteira (UNESP). The main applications include: chatbots for automated service and user support, recommendation systems for personalized searches and material indication, automatic cataloging to optimize technical processes and data analysis tools for collection management and decision making. The main advantages include automation of repetitive tasks, personalization of services and improvement of information retrieval, while the challenges involve issues of data privacy, transparency of algorithms and the training of librarians. It is concluded that AI is an essential tool for the modernization of university libraries, and its implementation should be done responsibly, so that the benefits outweigh the challenges, thus contributing to the advancement of research and innovative practices in the area of librarianship and documentation.