e-DOC : o impacto do gerenciamento eletrônico de documentos em uma comissão de sindicância e inquérito administrativo disciplinar

Abstract

The main objective of this research is to analyze how the use of the e-DOC document management system, within the context of Electronic Document Management, impacts the work of the Permanent Commission for Disciplinary Inquiry and Administrative Investigation (COPSIAD), a department affiliated with the Sergipe State Secretariat of Administration. The study is based on the researcher's practical experience during an internship with the commission, which allowed him to closely observe the effects of digitalization on the department's routine. Daily contact with the work environment and interactions with staff members sparked interest in the impact of digitalization on the commission's work. Considering that most research on Electronic Document Management still focuses on large public agencies, this analysis seeks to delve deeper into the topic in a specific and underexplored context. Thus, it aims to contribute to the literature on the modernization of public administration and provide support for the adoption of policies that promote greater efficiency and transparency in disciplinary administrative processes. This work is characterized as a qualitative approach, using semi-structured interviews as the data collection technique. Three public servants who experienced the digitalization process in the analyzed sector were interviewed. Based on the collected data, a generic qualitative study was conducted, in which the servants' accounts were examined in light of the literature used as reference in this work, aiming to understand their experiences and perceptions related to the use of the e-DOC system in the routine of COPSIAD.