Desafios na gestão documental hospitalar

Abstract

This study analyzes the technical and behavioral skills expected of secretarial professionals working in a hospital setting, based on the perceptions of leaders and secretaries at a highcomplexity hospital in Aracaju, Sergipe State. The research is exploratory and descriptive in nature, using a qualitative approach. The activities performed by these professionals and the elements that constitute competence in the organizational context were identified. The results show that the most valued skills include mastery of work tools and communication and interpersonal skills. The research concludes that secretarial work is perceived by managers as extremely important, providing essential support to leadership positions and contributing to the efficiency of hospital management.