Avaliação do uso de indicadores de desempenho para gestão da qualidade total em uma empresa de embalagens no Estado de Sergipe

Abstract

Performance indicators are criteria for measures to control managerial actions of the production process and can quantify the results and monitor compliance with established goals, while managing quality is a determining factor in the results generated where it is possible to measure the degree of acceptance customers whether internal or external. The objective of this research is to analyze the performance indicators in the production process of the printing industry the packaging industry in the state of Sergipe, as well as understand the importance of the indicator system for decision-making. For this was where we conducted a case study with the application of a closed questionnaire to fifteen employees of the line. The results it was identified that the existing indicators in the organization are essential to improve the performance levels and by the analyzes, more than half of the research universe agreed that the current system of indicators contributes to formation of basic quality management improvements.