Análise do conhecimento crítico na promoção da inovação pelo SEBRAE

Abstract

The Brazilian Service of Support for Micro and Small Enterprises (Sebrae) was created to provide technical guidance to small businesses in the area of management and entrepreneurship, unfolding in Brazil in an extensive network of units that make up the SEBRAE System. The objective of this study is to present the diagnosis made in this system with regard to knowledge management practices used to disseminate, safeguard and disseminate existing knowledge in your organization. From a work by SEBRAE with the Brazilian Society of Knowledge Management (SBGC) were presented the main concepts to be adopted in the definition of a national policy for knowledge management. theoretical contributions were rescued on the management of companies that practice for knowledge management are articulated with guidance on improving the performance of its internal processes and focused on better performance of the products and services offered to the customer. Finally, it concluded that a further discussion of critical knowledge of the company is necessary, discussing what are the issues most relevant to small businesses, which are the practices observed in the SEBRAE system in these specific knowledge and which flow to dissemination of knowledge ideal to be adopted.