Mapeamento da expansão do setor de Telemarketing no Brasil : precarização e trabalho de Telemarketing

Abstract

The present work presents an explanation about the world of work from the end of the nineteenth century and the beginning of the twentieth century, when Taylorism, Fordism and then Toyotism appeared, which were the models of industrial production applied at that time. In addition, some considerations are drawn about the tertiary sector, a service sector with a greater focus for Telemarketing companies. There is also a discussion about the service sector in Brazil, debating the primary, secondary and tertiary sectors. And finally, a brief mapping of the telemarketing sector in Brazil and the relationship between precarious work and telemarketing.