A percepção dos gestores de suprimentos acerca de possíveis gargalos gerados pelo excesso de burocracia nos processos de compras : um estudo sobre a Sergipe Gás S/A

Abstract

This research had as its main goal to analyze the impacts caused by the excess of bureaucracy in Semi- public corporations through the example offered by the gas company, Sergipe Gás S/A. As methodology, it was chosen the case study, which is characterized by the exhaustive analyzes of an object, in a way that it permits an extensive and detailed knowledge of the object selected. Therefore, it aimed to diagnose the practices utilized on the processes of hiring and verification of the laws to which this corporation is submitted to, identifying its production bottlenecks that affect directly the management of supplies. It is pointed out the impacts of the excess of bureaucracy on the purchase process. From a discussion about the national law applied to public bids (law 8.666/93),which was designed to push away the favoritisms of curtains companies that could overpower particular interests over public ones; and the interviews with collaborators responsible by the supply sector, this study presented as result some interventions. Firstly, on the understanding of the ERP system and secondly on the communication among the sectors that could improve the performance of the processes in the supply sector of SERGAS