Inteligência artificial e secretariado executivo

Abstract

With the evolution of technologies, organizations are looking for professionals capable of helping them achieve their goals based on knowledge, skills and attitudes geared towards this new profile. In the case of executive secretarial professionals, these changes have continually altered the profile of the profession, from the emergence of the computer to the new advances achieved through Artificial Intelligence, which, while facilitating work, raises doubts about its use and the direction of the profession. Thus, this research aimed to understand the perception of graduates of the Executive Secretarial course at the Federal University of Sergipe regarding the influence of Artificial Intelligence (AI) on their work routine. Based on this, the specific objectives of this study are to identify the main AI tools used by graduates of the Secretarial course; describe the difficulties encountered by graduates in using AI in their work routines; and analyze the facilities perceived by graduates when adopting AI in the development of their activities. To achieve this purpose, this study is classified as descriptive, under qualitative and quantitative analysis, using a questionnaire as the data collection technique. As a result, it was found that most graduates mainly use AI tools, Office 365 Package and Google tools in their routine, optimizing tasks and enabling action at more strategic levels and assisting in decision-making. In addition, they pointed out difficulties in implementing the tools, such as: acceptance of use, fear of replacement, learning methods and lack of training, and demonstrated ethical concerns regarding data security.