A melhoria contínua aplicada na gestão de pessoas : um estudo de caso em um hospital filantrópico de Aracaju/SE

Abstract

Continuous improvement has become an essential strategy in people management, promoting innovation, efficiency and organizational development. This study aims to analyze how this approach is applied in a philanthropic hospital in the city of Aracaju/SE, identifying how people management works in the institution, analyzing which continuous improvement strategies the people management sector uses in its processes and evaluating the return obtained for the institution on the continuous improvement strategies already applied. To this end, qualitative research was conducted through semi-structured interviews in the organization, which adopts strategies focused on continuous improvement applied to people management. The results indicate that the implementation of continuous feedback, training and innovation culture processes is significantly significant for the engagement and productivity of teams and, consequently, guarantees the quality of the service provided to the population. This research was conducted in an objective manner and appropriate to the reality of the institution, according to the results found. It is concluded that continuous improvement, when applied in a structured manner and approved by the organizational culture, can generate significant benefits for human development and business competitiveness.