A utilização do Sistema Eletrônico de Informações na gestão de documentos pelos secretários executivos da Universidade Federal de Sergipe

Abstract

This study analyzes the use of the Electronic Information System (SEI) in document management by executive secretaries at the Federal University of Sergipe (UFS). The research, qualitative in nature and descriptive in character, was conducted at the São Cristóvão and Lagarto campuses through semi-structured interviews with four professionals. The theoretical framework addresses concepts of Electronic Document Management (EDM), SEI implementation, and the role of the executive secretariat in public administration. The results revealed that SEI is used daily for creating processes, attaching documents, and electronic signatures, promoting agility, autonomy, and centralized information. Reported advantages include replacing outdated systems, reducing paper use, and enabling simultaneous collaboration between departments. However, challenges such as process search limitations, lack of standardization in required fields, and interface usability were also identified. It is concluded that SEI represents a significant advance in modernizing university document management, strengthening administrative efficiency, environmental sustainability, and transparency. Moreover, it reinforces the strategic role of the executive secretary as a mediator between technology, management, and legal compliance.