O código de ética do profissional de secretariado : do estudo de caso ao estudo da norma

Abstract

In this study, I analyzed how the professional ethics code of executive secretariat meets the demands of its class by way of a case study. In order to do so, I have contrasted the ethics code in question with the professional ethics code for federal civil servants. Therefore, I have conducted a case study of qualitative approach as well as a documental analysis, presenting and discussing practices of servants in a public institution concerning professional ethics, having the abovementioned codes as a reference for analysis. Finally, I present a proposal on changes to the ethics code of secretariat, bearing in mind its applicability on work settings. Results show the lack of guidelines in the profession's ethics code, concerning several scenarios in the case study, particularly those related to negligence, and an emphasis in the code on the image of secretaries, whereas the main goal of an ethics code is partially overshadowed: orient an ethically informed professional conduct. I have suggested, for future studies, the context of a private company, as a way of confronting its ethics code with the ethics code of executive secretariat, which should benefit the debate on this ethics code, which I have initiated here