Usabilidade do Sistema Eletrônico de Informações (SEI) : estudo de caso na Universidade Federal de Sergipe (UFS)

Abstract

This study presents a usability analysis grounded in the e-ARQ Brasil framework. Entitled "Usability of the Electronic Information System (SEI): A Case Study at the Federal University of Sergipe," the research seeks to address the following central question: Does the SEI comply with the usability requirements outlined in the e-ARQ Brasil guidelines? To respond to this inquiry, the primary objective of the study was to evaluate whether the SEI, as implemented at the Federal University of Sergipe (UFS), meets the usability standards established by e-ARQ Brasil. To support this goal, the study established three specific objectives: to contextualize the implementation of SEI at UFS; to present the usability requirements defined by e-ARQ Brasil; and to conduct a comparative analysis between SEI and the e-ARQ guidelines, with a focus on usability criteria. The relevance of this research lies in its potential contributions to the fields of Library and Information Science, particularly in understanding how electronic records management systems are implemented in public institutions. Moreover, the findings may serve as a foundation for future research that focuses on SEI as an object of study. The theoretical framework is structured into three main sections: the first discusses the implementation of SEI in public higher education institutions; the second explores archival management and Electronic Document and Records Management Systems (SIGADs); and the third addresses the concept and principles of usability. Methodologically, the study adopts a descriptive and exploratory case study approach, focusing on the SEI system at UFS. Data collection was carried out through direct observation and system analysis, as well as a review of institutional documents published by the university. The findings are presented in two parts. The first provides contextual information on the implementation of SEI at UFS, based on official documentation. The second offers a usability assessment of SEI, guided by the criteria established in e-ARQ Brasil. The analysis, based on a usability scale, indicated that the system demonstrates a generally good level of usability. However, certain aspects—particularly those related to accessibility—require improvement. In conclusion, the implementation of SEI has contributed positively to records management practices, enhancing workflow efficiency. Nonetheless, ongoing evaluation and system refinement are recommended to ensure continuous improvement, particularly in usability and digital preservation. Despite the progress made, the study underscores the importance of sustained efforts to improve such systems in order to deliver an enhanced user experience.